This phrase just came to me: “Disincentivization of resource absorbers.” When you get the feeling that the process to obtain rights and services you’re entitled to is harder than it needs to be and you’re wondering if it’s intentional, this is what you’re pondering. “Are they making this so hard that people just give up?” You’re not imagining it: Sometimes disincentivization of resource absorbers really is built into the access or application process. It’s a very effective cost-cutter. It’s also evil, but that’s beside the point.
Quick Thought: Not Imagining It